It is self-explanatory why one would panic when they cannot access the apps on the Google Play Store. That’s how important the Google Play Store is. It fills the gap between the end-user and the developers. DR-DFERH-01 error is kind of a common error you might encounter on the Google Play Store. Error DF-DFERH-01 has become one of the most common errors occurring in the Google Play Store. This error DF-DFERH-01 usually occurs while downloading or updating the android application from google play store. Besides, this error also occurs while using the play store from a tablet. Here’s how to fix DF-DFERH-01 Google Play Store error.
Fix DF-DFERH-01 Google Play Store error
The Error message that displays on the screen states “Error retrieving information from server. [DF-DFERH-01]“. If you are also one who is facing this Error then you have come to the right place. Here, I will let you know some of the methods which have successfully solved the Error.
Before you begin
Re-start your device: Sometimes just by restarting your device can solve the issue. So, why not try this once. To restart your device:
Step 1: Unlock the screen of the devices.
Step 2: Press and hold the “Power” button until a menu appears.
Step 3: Select “Power off“.
Step 4: Wait for the device to power off.
Step 5: Wait 10 seconds, then press and hold the “Power” button to power the device back ON.
Step 6: After that, try to download the app again. It may solve your error problem.
Now, let’s move on to the actual solutions.
Solution 1: Clear Cache and Data
Clearing the cache and data this a common solution fox fixing error and bugs you encounter when using any app. The steps are simple and easy to follow, and if you use any utility apps like CCleaner, you can use it too. To clear cache and data, follow the steps below.
Step 1: Go to Setting>> Go to Application Setting (In some devices application setting is named as Apps or Apps & Storage).
Step 2: Go to, All apps >> Find the Google Play Store >> Clear Cache and Data
Step 3: Once you have clear everything, you need to Force Stop the application.
Step 4: Similarly, Find the Google Play Service and then Clear Cache and Clear Data.
Step 5: Also, Find Google Services Framework and then Clear Cache and Clear Data.
Step 6: Next, find Download manager. Clear Cache and Clear Data.
Step 7: Now, Restart your device and try to download the app.
If you’re on Android 10, the steps are a bit different.
Step 1: Slide the Quick Settings panel and then tap on the gear icon to go to Settings.
Step 2: Tap on Apps & Notifications.
Step 3: Tap on App Info.
Step 4: Find Google Play Store and tap on it.
Step 5: Go to Storage & cache.
Step 6: Hit the Clear cache button.
Step 7: Tap on the Clear storage button too.
Step 8: Perform steps 2 to 7 for Google Play Service, Google Services Framework, and Download Manager.
This is for stock android. If you’re using Custom ROMs or variants for different manufacturers, the procedure might slightly vary.
Clearing Cache and data should fix your issue. If you are still receiving the Error message, continue to the next step.
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Step 1: Go to Setting>> Accounts >> Google
Step 2: Remove all your Google accounts
Step 3: Now, Restart your device
Step 4: Then go back to Google play store and Sign–in with your account information
Step 5: Accept all the Google terms and setup Google settings then run Google Play Store and download the app
If you are able to fix the error then the job is done otherwise head to the next method.
Solution 3: Reinstall Play Store Updates
The Google Play Store updates might be the reason for this error. There are possibilities that the updated Google Play Store is causing the error. There are chances that the updated version of Google play store may have Compatibility Issues. Or, it might not have installed properly. So in this case, you need to Uninstall Google Play Store updates and then install it again. Just follow the step to Uninstall Google Play Store update.
Step 1: Open Settings. Access it from tapping on the gear icon on the notification bar or tapping the settings icon on the app’s launcher.
Step 2: Find Apps / Application Manager / Apps & Notification. The name might differ according to the device. Tap on it.
Step 3: Find Google Play Store. Tap on it. If you’re on Android 10, you need to tap on App Info first.
Step 4: Tap on Uninstall Updates. Confirm the action.
Step 5: Open the Google Play Store app. The app will automatically update.
Step 6: If Google Play Store doesn’t update automatically, slide the side menu by sliding your finger on the screen from left to right. Or just tap the hamburger menu button on the top left corner.
Step 7: Tap on Settings.
Step 8: Scroll down and look for Version.
Step 9: You will be notified if there is an update and it will start automatically.
Solution 4: Update Device
It is of utmost importance to keep your device updated with the latest version of Android. This may sound silly but there are lots of people who do not update their Android or simply don’t know how to. These updates might roll out for fixing errors like DF-DFERH-01. To manually update your Android, follow the steps below.
Step 1: Open Settings. You can access it from the notification panel by tapping on the gear icon. If you’re on Android 10, you will find the gear icon on the bottom right side of Quick Panels.
Step 2: Scroll down till you find About Phone.
Step 3: Tap on Software Updates and then follow the on-screen instructions.
The steps to access Software Updates might vary from device to device. On some devices like Pixel, you can find System Update inside Settings > System.
For some users, just by clearing cache and data of Google Play Store, Google Play service, Google Services Framework, and Download Manager have fixed DF-DFERH-01 Google Play Store Error. While many fixed issues by removing and adding Google accounts as well and others had to Uninstall Google Play Store updates. Hopefully, your error has been fixed by now. Let us know which one worked for you.