Error 504The error 504 code appears while attempting to download apps or games in the Google Play Store. This is a Gateway Timeout Error and is generally associated with slower internet connections or mobile data networks. Simple fix that worked for some is turning your mobile data off and then back on. You can try it now by turning your Airplane mode on and then off or by going to settings >> data usage>> turn off Mobile data and turn it back on. Now try to download or update the app via Google Play. If that didn’t work, some users have even solved the Google Play Store error 504  by freeing some space in their android device by uninstalling unwanted apps or games.  If these Android fixes didn’t work there are more to go in this post for “App” could not be downloaded due to an error. (504)

Like most android market related error there is no one sure solution for the 504 error. However, one of these steps should help you resolve the 504 error in Google Play Store:

Related Post: Instagram can’t be installed due to Error code: -504 : Android Fix 

Methods to solve Error 504

Method 1:

  • Go to Settings>> Application Manager or Apps>> Open “All” apps
  • From the list of apps find Google Play store >>Clear Data and Clear Cache
  • From the list of apps find Google Service Framework >> Clear Data and Clear Cache
  • Now install or update app from Google Play Store

Method 2:

  • Go to system settings>> Accounts>>Google>>remove your Gmail account
  • Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
  • Now again go to settings>> Accounts>>Google>>Add your gmail account
  • Restart your android and then accept all the Google terms and setup Google settings
  • Rerun Google Play Store and update or install your app.

Method 3: Installing a VPN app

  • Install Hideman VPN app from Google Play Store
  • Now open the app and select US as the country of connection and press connect
  • Open Google Play Store and Download app

These error 504 fixes should work for Google Play Store errors. If any suggestion or problem, please comment below with you smartphone model.

Useful links

55 COMMENTS

  1. I am facing similar issue in my Moto G 2nd gen…

    But I face this issue only while installing Facebook…

    Rest all applications is getting installed…

    I ve done all the above mentioned steps, still no luck…

    Can someone please help me…

    • if all these steps are not helping then try some apps like (SD maid or apps2SD) i used apps2SD and clean the broken app data from the option you will see those apps which have problem in installation were there so clear or broken app data then clear cache from play store and play services then reboot it .
      thanks.

  2. I have installed MIUI7 on Lenovo A6000 & facing the same error, I am also not able to install any apk file from file manager…

    I have tried all above method but not able to install any app.

    Kindly suggest.

    • if all these steps are not helping then try some apps like (SD maid or apps2SD) i used apps2SD and clean the broken app data from the option you will see those apps which have problem in installation were there so clear or broken app data then clear cache from play store and play services then reboot it .
      thanks.

    • I have the same problem as yours now. I cant install apk’s from my file manager as well as from the google playstore…is that problem solved now? Can you give me the solution?

  3. I am playing EVILBANE by NETMARBLE on android kitkat, then i updated my phone to LOLLIPOP and then the game doesn’t even install. This ERROR 504 giving me a hard time. Done all the tips, nothing happened.

  4. if all these steps are not helping then try some apps like (SD maid or apps2SD) i used apps2SD and clean the broken app data from the option you will see those apps which have problem in installation were there so clear or broken app data then clear cache from play store and play services then reboot it .
    thanks.

  5. I have tried all the above methods.but still getting the same error.can’t install app for skype alone.Iam able to install other apps from pay store.I already had skype which i have uninstalled and getting error now while reinstalling skype.Please help me out on this regard.

  6. I got my Starmobile UP NEO, and i can’t install instagram. How is this? it bothers me alot. Instagram is so very interesting app for me. HELP

    • Same here. I also got the same phone like yours and same problem. I even made a factory reset just for the app to be reinstalled, but nothing worked.

    • same here, same device Up Neo, but i can install instagram. what bothers me are apps like Mobile legends, i cant install them, error-504 appears, well you can contact me so i can help you what are the reference on my device so you can copy them to install instagram. btw, my device hust updated form Kitkat 4.4 to Lollipop 5.1 .

  7. I’m getting the same 504 error in gionee S5.1, i tried everything but it did not work, i even Reset my phone. all the apps are getting downloaded but only for instagram i’m getting the error what do i do ??

  8. I have Lava Iris X8 which i recently updated with Lollipop (Through OTA only).
    After that update, most of the apps like instagram are facing 504 error and cant be installed. Please someone help1

  9. Hi, I’m from Philippines. My phone brand is MyPhone, the unit/model is My20. The android version is 5.1 Lollipop. My issue is that I can’t update the “Instagram” and can’t download “slither.io”. It keeps saying error -504. I already checked the storage and it was okay. I can download and update any apps except those two. Can you please help me to fix this? Thank you.

  10. Having issues in downloading from google play coming with 504 error. Have done all the trouble shooting from google. Am using infinix hote note 1 black x551

  11. Hi I am using lava iris x8 and am facing the error while installing Instagram. I tried downloading hideman but it didn’t help. Please respond ASAP

  12. Hi..have a problem installing apks from my file manager as well as in google play store..it says in playstore “couodnt install..error code 504” and I have a copies of my apps on my sd card (apk files), and if i also tried them to install..it wont install..help me to fix this problem..thanks..pls reply ..

    • This error is caused due to a fault in the OS which the company Lava hasn’t checked for LOLLIPOP OS….
      I too had the same problem after upgrading. Now the problem is solved because I have come back to KitKat… If you know how to downgrade to STOCK ROM, do it or else give it to some mobile shop and they will charge around Rs.250 to change the OS back to KitKat and all your problems will be solved

  13. I have lava iris x8 model phone…after I did the update of my phone softwear, I haveing problem that I can’t download some apps from play store like Paytm MX player and vyapar… But some app are installing …plz help me what should I do to install apps?

    • santhosh, This error is caused due to a fault in the OS which the company Lava hasn’t checked for LOLLIPOP OS….
      I too had the same problem after upgrading. Now the problem is solved because I have come back to KitKat… If you know how to downgrade to STOCK ROM, do it or else give it to some mobile shop and they will charge around Rs.250 to change the OS back to KitKat and all your problems will be solved

  14. hiii i also use lava x8 lollipop i cant install my SBI ANYWHERE PERSONAL latest updated version i try every possible solution but nothing works at all. Pl.help me

  15. hey! Can anyone please help me! I wanna download the game MOBILE LEGENDS! but, it’s showinh 504 error so i can’t install it! but, i can install other apps! only problem with this game! please help me! i followed most of the way given by goggle and utube! but, still it’s in same condition! please help me! 🙁

  16. Worthless. I’m not on a mobile data connection. I’m on a fiber connection with consistent download speeds near 100Mbps (according to speedtest). It’s always the same app (LinkedIn Job Search) and all other apps download and update without difficulty. I’ve already tried a VPN.

Leave a Reply