There have been a lot of reports of people having difficulties performing a transaction on the Google Play Store. Whenever they try to make a purchase, they get the error saying “Your transaction cannot be completed”. So what is this error and how do you solve it? Fix Your transaction cannot be completed error on Google Play Store.
Fix Your Transaction Cannot be Completed Error
You need to understand what is causing this error in the first place. If you mail Google regarding this issue, they will advise you to check “accepted payment methods” first. If your internet is not the issue, your payment method might be. These are the payment methods that are not accepted by Google Play Store;
- Wire transfers
- Western Union
- Money Gram
- Virtual Credit Cards
- Health Savings Account
- Transit cards
- Any escrow type of payment
You can check what payment methods are accepted from the following this link.
If you are getting the error on payments methods that are accepted by Google Play, then Google has released fixes. There are a couple of fixes on their site. You can change the payment methods, delete and add new Google account and add a new payment method.
Step 1: Open Google Play Store.
Step 2: Open menu.
Step 3: Tap on Accounts.
Step 4: Tap on Payment Settings located in the Payment methods section. Or go to Google’s Payments methods website.
Step 5: Select the payment method and then select Delete. Tap on Yes to confirm.
Step 6: Now, Open Settings.
Step 7: Go to Accounts > Google.
Step 8: Tap on the account you want to delete.
Step 9: From the menu located on the top right corner, select Delete.
Step 10: Go to Settings > Account > Google again.
Step 11: This time tap on Add account and follow the on-screen instructions to create a new account.
Step 12: Open Google Play Store.
Step 13: From the Menu, go to Account > Add payment method.
Step 14: Follow the on-screen instruction to add a new payment method.
This will hopefully fix the Your transaction cannot be completed error in Google Play Store. If the problem still presists, contact Google.