About the author

shrawanregmi123@gmail.com'

Shrawan

A tech enthusiast who loves playing with apps and gadgets.

33 Comments

  1. 1
    markstar@charter.net'

    starr hagen

    In app manager under all go to google services and uninstall the update. Do the same in google store. If you dont see it uninstall update clear the cache and clear the data. Reboot your phone. You should be good. If not delete your gmail account from your phone. Reboot and connect to it again. Note: make sure you shut off you google playstore updates. It is an update causing the problem. Go to play store and touch your options key. For me it is to the left of my home button. It should give you a settings option to shut them off.

    Reply
    1. 1.1
      danishraza56@gmail.com'

      engr. danish

      make sure you shut off you google playstore updates. It is an update causing the problem.

      Reply
    2. 1.2
      raviha.rehman@hotmail.com'

      Rav

      My phone still can’t download an app. I’ve tried doing both of the options and it still doesn’t work. PLEASE HELP!

      Reply
    3. 1.3
      raviha.rehman@hotmail.com'

      Rav

      I’ve got a ZTE Fit 4G Smart but My phone still can’t download an app. I’ve tried doing both of the options and it still doesn’t work. PLEASE HELP!

      Reply
  2. 2
    riverraccoon@yahoo.com'

    albusseverus potter

    Now if only you told us where the stuff is??? Like, for example, is the system settings thing in the google play app, or in the device settings?

    Reply
    1. 2.1
      shrawanregmi123@gmail.com'

      Shrawan

      Hi,

      The System settings mentioned in this post is the main “settings” of your Android device.. Hope it worked for you.

      Reply
    2. 2.2
      geshlymeh@gmail.com'

      geshly

      My google play store is dont have connection, even theres a wifi , I can search to a browser but I cant searc to playstore ?? Hiw can I fix this?

      Reply
  3. 3
    arpitgarg008@gmail.com'

    Arpit

    till 2 hour before my google play was working fine but when i uninstalled 2 games, it doesnt let me download any new app or games from play store and shows error 491. i tried to clear my cache memory of phone plus deleted the account and restarted and again logged in but nothing happened still showing error please help me out.!!

    Reply
  4. 4
    arpitgarg008@gmail.com'

    Arpit

    please help me out

    Reply
    1. 4.1
      smjunaid75@gmail.com'

      junaid

      Plz help me my note 4 is giving me eror 491 I have done all the methods

      Reply
  5. 5
    christosfroudakis@gmail.com'

    chris

    I followed your instructions step by step and the problem remains…is it because my phone is rooted?

    Reply
  6. 6
    falgueraaron@gmail.com'

    Ron

    hi.. thank you so much…! Godbless.

    Reply
  7. 7
    korimilhorn@gmail.com'

    Corey

    Will it clear all of your data including music and stuff?

    Reply
  8. 8
    natashadawn3341@gmail.com'

    Natasha

    thank you it worked for me!

    Reply
  9. 9
    chrisdregallo77@gmail.com'

    chrisdregallo

    I tried both methods but neither of them worked can someone help

    Reply
  10. 10
    armaan.chawdhary@gmail.com'

    Armaan

    Why do we get this error in the first place. Does anybody know. Its wierd. If its a bug on custom roms (even the stock modified roms), how difficult is it to fix or developers are not interested in the resolution?

    Reply
  11. 11
    rabigh406@gmail.com'

    Rabigh Kamal

    Make a new google account,
    that will work,
    i tried both ways it did not work.

    Reply
  12. 12
    sanjoypanda643@gmail.com'

    Sanjoy

    thanks bro 🙂

    Reply
  13. 13
    grnacrz@yahoo.com'

    Cathy L.

    Worked on my Galaxy 2 7 Tablet. Thanks.

    Reply
  14. 14
    arun.manit@gmail.com'

    Arun

    Method 2 worked for me. Thanks Srawan

    Reply
  15. 15
    sanelacha@yahoo.com'

    Sandra

    Thanks! It worked for my Samsung Galaxy Tablet!

    Reply
  16. 16
    abhattarai9848@yahoo.com'

    Aashish

    is this permanent

    Reply
  17. 17
    jaya775@rediffmail.com'

    jaya

    Hi…the first method, ie… rebooting, worked for me. Thanks!

    Reply
  18. 18
    anosh.mehta@gmail.com'

    Softwarenoob

    Hi,the first method didn’t work for me, but the weird thing is this error is showing only when updating 1 app, not the others, nor does it show up while downloading other apps…is this normal? The app is Injustice:Gods among us.

    Reply
    1. 18.1
      ravenclawassassin@gmail.com'

      Jesse

      I am having the same issue with another game.

      Reply
  19. 19
    wboney85@gmail.com'

    your mama

    The sad thing is all of you so Called computer genius’are retards because you have offers really no exclamation add to why theism is occupure and have yet to fix mine which is probably the exact same reason my spellingis am grammarso horrible wbtW u(w !s I) give no sit to fix

    Reply
  20. 20
    wboney85@gmail.com'

    your mama

    Oh )yeah and i hate those whos life is bothering to post a thanks whrn the first methodworks so must have been so difficult

    Reply
  21. 21
    samuel_desbloqueo1@outlook.es'

    Samuel Nunez

    Hola Ninguno de los metodos me sirvio

    Me sigue saliendo el error 491 cuando intento descargar una app de la play store ayuda porfavor

    Reply
  22. 22
    tricia.matthes@peacemail.com'

    xe dap fixed gear

    Magnificent website. Lots of useful info here.

    I’m sending it to a few friends ans additionally
    sharing in delicious. And of course, thanks for your effort!

    Reply
  23. 23
    Vanlcrockett@Gmail.com'

    Vlc

    I tried all of the methods mentioned in the comments section for my ZTE Zmax. Any other suggestions?

    Reply
  24. 24
    idajohansson1989@gmail.com'

    Ida

    I tried. Only now I have not the 491 error but a message saying it can not update/download due to an “error retrieving information from server”. What now??? I dont wnat to factor reset my phone since I dont want to lose all my stored stuff on it.

    Reply
  25. 25
    Gusarchundia80@gmail.com'

    Gus

    I have a ZTE 4g phone and I’ve tried both options and none of them worked for me I’m still getting error 491…. I resorted my phone to factory’s reset it worked for a day or two but it went back to the same problem any other suggestions that can help out pls

    Reply
  26. 26
    Nateisvhaerun@gmail.com'

    Nate

    I have zte max and I’m having the same problem as evey op NE els. I’ve tried everything to fix this damn error 491. Reboot, removing email erasing cache arasing data from play store download manager and Google p services . I installed all updates redid email let every thing synch but still damn error 491. Someone please help me.

    Reply

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