Error retrieving information from server RH-01The RH-01 error is one of the common issues in Google Play Store that is affecting mostly custom ROM users. The general solution for this issue has been to clear cache from the Google Play Store app in your Android. For custom ROMs, users might need to flash the Google apps again. Here are some steps you can use to solve the install/update error retrieving information from server RH-01:

Methods to solve Error retrieving information from server RH-01

Method 1:

  • Go to settings >> Apps (Manage Applications>> Select “All” tab
  • From the list of apps >> Select Google Play Store >> Clear Cache and Clear Data
  • From the list of apps >> Select Google Service Framework >> Clear Cache and Clear Data
  •  Run Google Play Store and try installing/updating the app

Method 2:

  • Go to system settings>> Accounts>>Google>>remove your Gmail account
  • Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
  • Now again go to settings>> Accounts>>Google>>Add your gmail account
  • Restart your android and then accept all the Google terms and setup Google settings
  • Rerun Google Play Store and update or install your app.

For Custom Rom users: Download the right version of Google apps from here and then flash it using Clockworkmod recovery.


    • hi this this will work for u…..first delete all ur photos,games,videos,music,etc n reboot ur phone n than after that clear the cache n data of google playstore n installed the lastest version

  1. Yo I got a Sony Xperia J and my play store does that I’ve done this process 5 times in a row now only to open play store to load to the RH-01

  2. It didn’t work on my Galaxy S4 until I went into Apps>Settings>Application Manager>Turned Off, and turned Google Services Framework back on. I then deleted my Google account and re-added it. Problem solved.


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