The entry-level Galaxy A32 model, which runs Android 11 out of the box and includes an AMOLED Screen, Helio G80 CPU, up to 8GB of RAM, up to 28GB of internal storage, a 64MP quad back camera setup, and other features, was released by Samsung last year in 2021. Although this model is highly popular, some users are complaining that their Samsung Galaxy A32 phone has suddenly stopped receiving calls and texts. Now, if you’re one of the unfortunate ones to have such a problem, be sure to use our troubleshooting tutorial to resolve it. Several problems and faults might occur when getting phone calls or messages on Samsung cell phones. Users of the impacted Galaxy A32 devices are experiencing numerous problems with receiving calls and messages. Fortunately, there are a few plausible explanations listed below that may help you fix this problem. Here’s How to Fix Samsung Galaxy A32 Not Receiving Calls and Texts.
Fix Samsung Galaxy A32 Not Receiving Calls and Texts
There are numerous reasons why you could not be getting calls or texts on your Samsung Galaxy A32 mobile. There may be issues with the SIM card, cellular network issues, hardware damage, issues with your carrier, and more. Now that you are aware of some the potential causes, it is time to move on to the troubleshooting techniques mentioned below, which you should perform one at a time until the issue is resolved. So, let’s get started without wasting any more time.
In order to reduce brief hiccups and cache data problems, you should usually restart the device first. This approach has proven helpful to certain people. Remember, always restart your device first if you experience any issues. You can also force reboot your device if you’re unable to reboot normally. To do so press and hold the Volume down and the Power buttons for a couple of seconds.
- Enable Airplane Mode
To fix networking connectivity issues, it is recommended to toggle Airplane Mode on the smartphone. Go to Settings > Connections > Airplane Mode > Tap on the toggle. You can also use the quick access on the notification shade.
- Check Network
You should check the Samsung Galaxy A32’s cellular network connectivity to see if the signal and strength are displayed properly or not. There may be a problem with the SIM card if the device displays “No Signal” or “Can’t Connect to Network.” Issues with the SIM card in question may be caused by a recharge, a low balance, an expired validity, or other factors.
- Check SIM Card
To verify whether the problem has been resolved or not, try manually putting the SIM card again into your handset. To avoid causing physical harm to the SIM card, carefully remove and reinstall it. This particular tip has a number of potential uses.
- Clear Cache
The device’s corrupted cache data can cause problems with the Messages app. If the Messages app isn’t functioning properly, you should try cleaning its cache data by following the instructions below:
- Go to Settings.
- Tap on Apps
- Find the Messages app and tap on it.
- Go to Storage
- Tap on Clear Cache.
- Do the same for the Phone app.
- Check Blocked
On occasion, you can have unintentionally blocked contacts on your phone, which would prevent some numbers from receiving incoming calls. It is advised to look for any blocked numbers on the smartphone and disable the blocking feature to resolve the problem. Go to Phone app > 3-dots menu > Settings > Block Numbers.
- Free Up Storage
In addition to games and applications, unnecessary data on the device can eventually result in a low storage problem. Your gadget might not operate properly as a result.
- Reset App Preferences
To be sure there isn’t a problem with the app settings, you may also try to reset the app preferences on the phone by following the instructions below. It will clear all app settings, including disabled apps, disabled alerts, default actions, background data limitations for apps, and any permission restrictions.
- Go to Settings > Apps.
- Tap on the 3-dot menu > Tap on Reset App Preferences.
- Enable WiFi Calling
When a Wi-Fi connection is available, it will enable the device to receive calls over it for improved call reliability and clarity. To enable this feature, go to Settings > Connections > WiFi Calling.
- Set Network Operator
It is advised to configure your Samsung Galaxy A32’s automated network operator to refresh. The system and SIM connectivity will choose the particular carrier operator on their own. G to Settings > Connections > Mobile Network > Turn on Select Automatically.
- Disable Call Barring
One of the helpful phone services, call blocking, enables customers to stop getting obnoxious calls from specific numbers or to cease making or receiving international calls. Go to Phone app > 3-dots menu > Settings > Supplementary Services > Call Barring > Voice Calls/Video Calls > Turn off All incoming Calls option > Reboot.
- Check Safe Mode
It is strongly advised that you check the Galaxy A32 in Safe Mode such that you can determine if the device is experiencing any problems or not. To do so, long press the Power button > long press the Power Off icon > Tap on the Safe Mode icon.
- Check for updates
The system malfunction or cache data issue may in certain situations be simply fixed by updating the software version.
- Reset Network Settings
It is preferable to manually reset the network settings by following the instructions below because incoming calls and text message problems are usually related to the network configuration on the handset. You may eliminate any and all potential network configuration problems or glitches with this technique. Go to Settings > General Management > Reset > Reset Network Settings > Reboot.
- Reset All Setting
You can resolve a number of errors or hiccups with your Samsung Galaxy A32 by selecting the option to reset all settings. These include issues with the app cache, wrong settings, app preferences, and more. Go to Settings > General Management > Reset > Reset All Settings > Reboot.
- Factory Reset
Last but not least, you should perform a factory reset on the Samsung Galaxy A32 if none of the other options work for you. By doing this, you may quickly remove any potential hiccups, cache data problems, system bugs, etc. Go to Settings > General Management > Reset > Factory Data Reset > Reset > Delete All.