Comments on: Android Fix: Error 491 in Google Play Store

By: Asus Support Number

Asus Support Number — Sat, 29 Sep 2018 06:49:51 +0000

The Google Play error 491 has happened not only on ZTE devices, but also on Samsung, HTC, Nexus and other Android phone/tablet. The error makes it impossible for users to download, install, update apps or one specific app. Here are some tricks to fix Google Play error 491.

By: ChPlaya

ChPlaya — Sun, 19 Mar 2017 14:40:10 +0000

thanks! it worked

By: Ben

Ben — Mon, 13 Feb 2017 22:59:44 +0000

My ZTE ZMAX Pro has hit the 491 error for a second time since I got it new in December. The only way to fix it was to factory reset. I guess I will be doing it about once a month since this a chronic problem. No other fix works. Apkpure is a partial way to work around it, but paid and some free apps don’t show up there.

By: Heath

Heath — Sat, 21 Jan 2017 23:21:23 +0000

In reply to starr hagen. I've done all that and more still error 491 occurs on updates and download it's a ZTE Max

By: Jesse

Jesse — Thu, 29 Dec 2016 02:09:16 +0000

In reply to Softwarenoob. I am having the same issue with another game.

By: Nate

Nate — Mon, 26 Sep 2016 22:25:13 +0000

I have zte max and I’m having the same problem as evey op NE els. I’ve tried everything to fix this damn error 491. Reboot, removing email erasing cache arasing data from play store download manager and Google p services . I installed all updates redid email let every thing synch but still damn error 491. Someone please help me.

By: Gus

Gus — Wed, 14 Sep 2016 14:49:49 +0000

I have a ZTE 4g phone and I’ve tried both options and none of them worked for me I’m still getting error 491…. I resorted my phone to factory’s reset it worked for a day or two but it went back to the same problem any other suggestions that can help out pls

By: Rav

Rav — Sat, 10 Sep 2016 08:47:39 +0000

In reply to starr hagen. I've got a ZTE Fit 4G Smart but My phone still can't download an app. I've tried doing both of the options and it still doesn't work. PLEASE HELP!

By: Rav

Rav — Sat, 10 Sep 2016 08:44:19 +0000

In reply to starr hagen. My phone still can't download an app. I've tried doing both of the options and it still doesn't work. PLEASE HELP!

By: Ida

Ida — Thu, 08 Sep 2016 09:45:07 +0000

I tried. Only now I have not the 491 error but a message saying it can not update/download due to an “error retrieving information from server”. What now??? I dont wnat to factor reset my phone since I dont want to lose all my stored stuff on it.